Service Topics
Let’s face it, customers have choices. What will keep them coming back to you?
Exceptional SERVICE and strong relationships!
Internal and external satisfied customers will keep you
in business and help to take it to the next level.
Series Approach
This series provides participants with effective communication skills to increase confidence and ability to deal with service challenges in order to provide exceptional customer service skills to all internal and external customers.
Workshop Overview
A variety of techniques for instructor lead classroom and/or virtual training:
- Whole group discussion (15-20 min intervals)
- Individual assessments
- Exercises completed in pairs
- Exercises completed in small groups
- Experiential activities
Groups changed to encourage different pairing, sharing ideas, etc.
Star Service Overview
Through this 12-Module program you will learn how to effectively deal with challenging customers and communicate effectively to increase your productivity and make your job easier.
Module 1: STAR Service: Beyond Excellence
Module 2: STAR Service: Communicating for Results
Module 3: STAR Service: Business Writing – Productive Emails, Letters and Memos
Module 4: STAR Service: Managing Difficult People and Situations
Module 5: STAR Service: Solving Service Challenges – Selling Solutions
Module 6: STAR Service: Taming the Change Monster – Surviving and Thriving through Change
Module 7: STAR Service: Managing Time and Priorities
Module 8: STAR Service: Championship Teamwork – Everyone Makes a Difference
Module 9: STAR Service: Effective Meetings
Module 10 & 11: STAR Service: Presentation Skills (2-day)
Module 12: Leading STAR Service (for managers, supervisors and team leaders)
Service Topics
Let’s face it, customers have choices. What will keep them coming back to you?
Exceptional SERVICE and strong relationships!
Internal and external satisfied customers will keep you in business and help to take it to the next level.
Series Approach
This series provides participants with effective communication skills to increase confidence and ability to deal with service challenges in order to provide exceptional customer service skills to all internal and external customers.
Workshop Overview
A variety of techniques for instructor lead classroom and/or virtual training:
- Whole group discussion (15-20 min intervals)
- Individual assessments
- Exercises completed in pairs
- Exercises completed in small groups
- Experiential activities
Groups changed to encourage different pairing, sharing ideas, etc.
Star Service Overview
Through this 12-Module program you will learn how to effectively deal with challenging customers and communicate effectively to increase your productivity and make your job easier.
Module 1: STAR Service: Beyond Excellence
Module 2: STAR Service: Communicating for Results
Module 3: STAR Service: Business Writing – Productive Emails, Letters and Memos
Module 4: STAR Service: Managing Difficult People and Situations
Module 5: STAR Service: Solving Service Challenges – Selling Solutions
Module 6: STAR Service: Taming the Change Monster – Surviving and Thriving through Change
Module 7: STAR Service: Managing Time and Priorities
Module 8: STAR Service: Championship Teamwork – Everyone Makes a Difference
Module 9: STAR Service: Effective Meetings
Module 10 & 11: STAR Service: Presentation Skills (2-day)
Module 12: Leading STAR Service (for managers, supervisors and team leaders)
Service Topics
Let’s face it, customers have choices. What will keep them coming back to you?
Exceptional SERVICE and strong relationships!
Internal and external satisfied customers will keep you in business and help to take it to the next level.
Series Approach
This series provides participants with effective communication skills to increase confidence and ability to deal with service challenges in order to provide exceptional customer service skills to all internal and external customers.
Workshop Overview
A variety of techniques for instructor lead classroom and/or virtual training:
- Whole group discussion (15-20 min intervals)
- Individual assessments
- Exercises completed in pairs
- Exercises completed in small groups
- Experiential activities
Groups changed to encourage different pairing, sharing ideas, etc.
Star Service Overview
Through this 12-Module program you will learn how to effectively deal with challenging customers and communicate effectively to increase your productivity and make your job easier.
Module 1: STAR Service: Beyond Excellence
Module 2: STAR Service: Communicating for Results
Module 3: STAR Service: Business Writing – Productive Emails, Letters and Memos
Module 4: STAR Service: Managing Difficult People & Situations
Module 5: STAR Service: Solving Service Challenges – Selling Solutions
Module 6: STAR Service: Taming the Change Monster – Surviving and Thriving through Change
Module 7: STAR Service: Managing Time and Priorities
Module 8: STAR Service: Championship Teamwork – Everyone Makes a Difference
Module 9: STAR Service: Effective Meetings
Module 10 & 11: STAR Service: Presentation Skills (2-day)
Module 12: Leading STAR Service (for managers, supervisors and team leaders)