Module 3: STAR Service: Business Writing – Productive Emails, Letters and Memos

Program Outline - 6.5 hours

Overview: This program will teach you to determine exactly what you are trying to say in writing, to organize it so the reader can easily follow it, to condense it so the reader will not fall asleep trying to read it, and to control what you say so the reader will feel exactly the way you want him or her to feel after reading it.

Agenda:
  • * Know how to get started
  • * Make your ideas flow logically
    • Getting to the point
  • * Gauge the readability of your writing
  • * Control the tone of your writing
    • Reflect professionalism

    Audience: All Employees
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