Leading STAR Sales (for managers, supervisors and team leaders)
Program Outline – 6 hours
Overview: The Leading STAR Sales program is geared toward managers to provide performance management tools and other strategies to reinforce and support the training and promote a successful sales and service culture. Removing obstacles to achieve results is also discussed.
Agenda:
- Setting the target: goals, sales & service standards and expectations
- Follow-up and accountability
- Coaching and feedback for results
- Encouragement and development feedback
- Reinforcement and consequences