Leading STAR Sales (for managers, supervisors and team leaders)

Program Outline – 6 hours

Overview: The Leading STAR Sales program is geared toward managers to provide performance management tools and other strategies to reinforce and support the training and promote a successful sales and service culture. Removing obstacles to achieve results is also discussed.


  • • The Performance Effectiveness Process to lead STAR Sales
    • Setting the target: goals, sales & service standards and expectations
    • Follow-up and accountability
    • Coaching and feedback for results
      • Encouragement and development feedback
    • Reinforcement and consequences
  • • Silo busting: removing barriers for improved sales and service
  • • Follow-up and support strategies
  • • Action plan
  • Audience: Managers, Supervisors and Team Leaders
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