Coaching - Getting the Best From Everyone

Program Outline – full-day

Learn how to increase your effectiveness through coaching and dealing with conflict. Improve your department’s morale, motivation AND productivity by using positive reinforcement and corrective feedback.

Do you put off talking to your employees when problems occur? Do you find yourself saying, “It’s not that bad,” or “Maybe it will go away,” only to find that the problem gets worse and you get more irritated? Do you find yourself putting out fires instead of planning, organizing and being as efficient as you would like? If so, this workshop is for you! You will learn how to coach your employees to motivate and how to deal with problems as they occur. You will learn the laws concerning your management responsibilities and how to document properly. You will learn how to avoid costly and time-consuming problems and conflicts by learning how to anticipate and defuse conflict. Learn how to manage disagreement before it escalates into anger.


What You Will Learn:
  • • Introductions
  • • Self-assessment
  • • Coaching Skills
    • ^ Encouragement Feedback Skills
    • ^ Developmental Feedback Skills
  • • Handling Conflict
  • • Know the Law – Legal or Illegal
    • ^ Documentation
  • • Video Review
  • • Practice
  • • Summary/Evaluations

  • Audience: Managers, Supervisors and Team Leaders

    ...I always procrastinate confronting employees, but now I see it more positively and will not delay discussion...I have been a floor supervisor for over seven years and I wish I had this when I was first promoted… I now document and deal with problems when they arise. I am less stressed!…

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