For Financial Institutions - Program Outline
Is your bank really the friendly bank that you say you are? Do your employees treat each other with the same level of respect and care that they do of your bank’s very best external customer? Do all departments work well together and support each other? Do your employee go the extra mile for your customers without being asked? If you answered no to any of these questions, it may be time for you to look at Quality Customer Service…Really as the minimum set standard of service expectations for your bank.
The difference between ordinary banks and extraordinary banks is the extra service they provide! Let MBC show you how to become an extraordinary bank!
What will be covered:
- Building Customer Loyalty
- 10 Customer Service Goals
- How to Communicate With Customers
- -Maintain Good Mental Attitudes
- -Be A Good Listener
- -Offer Appropriate Responses
- Telephone Guidelines
- -Voice Mail Messages
- E-mail Tips
- Video Review
- Handling Complaints
- Gaining Cooperation
…our bank adopted QCS as minimum service standards and it has made all the difference in the world for us. Employees know what we expect and it has helped our managers manage poor behavior better because they now have guidelines to work with.
Target Audience: All Employees
This presentation can be customized to fit the time frame for your event in keynote, breakout, half-day, or full-day format. We can also complement this topic with elements from other programs based on your overall event objectives.
Consider these complementary topics:
- Championship Teamwork: Everyone Makes a Difference
- Difficult People: Making Relationships Work
- Interpersonal Skills: Maximize Your Communication
- Telephone Skills
