An Overview
Does your bank wait for customers to walk through the door? Do your customers have to ask if you have a particular product? When a customer complains about something do your service representatives let them walk away without resolution? Do your employees maintain a positive attitude or are they negative and cynical? It takes every employee working together towards common goals understanding the bank’s vision and knowing what they must do to contribute to the bottom line.
MBC helps banks develop, re-define and maintain a positive sales and service culture. MBC does not believe in a ‘cookie cutter’ approach to their recommendations. Each bank is unique in its leadership, board direction, market and commitment. It doesn’t happen overnight, but with a well thought out plan from MBC and management support you will reap the benefits and soon see how it can favorably effect your bottom line.
Depending on how developed your sales and service culture is, will depend on what MBC recommends. You may benefit from the Business Development for Sales Managers or you may need a sales program for your tellers like Cross Selling at the Teller Window. Then again, you may be like many banks and need to start from the beginning. MBC’s Leadership Assessment is a great way to measure where you and your bank’s leaders are and to develop a plan specific for your bank, tailored to each of your bank’s leaders.
