Program Outline (6 hours per module - 36 hours total)
MOST FREQUENTLY REQUESTED AND REFERRED BY PAST CLIENTS
Module I – Maximizing Employee Performance
- Manager/Leader Roles
- Interpersonal Skills
- DiSC Personality Profile
- Communicating Effectively
- Listening Effectively
- Building Trust
- Maximizing Performance
Module II- Coaching and Delegating Effectively
- Coaching and Disciplining
- Feedback Skills:
- Encouragement
- Developmental
- Documentation: Know the Law
- Delegating Effectively
Module III- Effective Interviewing
- Interviewing Skills
- Legal/Not Legal
- Planning for Results
- Developing Questions
- Interviewing to Hire
Module IV- Effective Performance Appraisals
- Effective Goal Setting
- Performance Evaluations Review
- Feedback and Documentation Within the Law
- Preparing for Success!
- Writing Efficient and Effective Appraisals
- Delivering Performance Appraisals to Motivate
Module V- Resolving Conflict and Problem Solving
- Are you Listening?
- Resolving Conflict
- Difficult Situations
- Problem Solving Made Easy
- Case Studies
Module VI-Building Team Dynamics
- Working Together To Increase Success and Motivation
- Choose Your Attitude
- Reactions
- ABC’s of Leading Teams
This presentation can be customized to fit the time frame and agenda needs for your event. We can also complement these topics with elements from other programs based on your overall event objectives.
