MBC’s Strategic Performance Consultants perform a variety of consulting service to include, but not limited to:
- Individual Coaching
- Team Coaching
- Leadership Assessment
- Online Training Reinforcement
- Program Development
Individual Coaching
Individual coaching topics may include, but are not limited to specific skill building, i.e. time management, project management, sexual harassment, workplace harassment, sensitivity issues, customer skills, etc.
- Executive Coaching
- Management Coaching
- Employee Coaching
MBC is often called in to work with executives, members of management and employees to build skills in one or more specific areas of deficiency.
All coaching sessions are non-threatening and productive. The number of sessions and frequency needed are determined based upon need. An assessment is completed and a proposed plan is offered prior to beginning the individual sessions. Action plans are completed at the end of each session. The MBC Strategic Performance Consultant will work with your company human resource department and the individual’s department head for ensured reinforcement and follow up.
Past recipients of MBC Individual coaching have said…
I was embarrassed when my boss told me he had made arrangements for me to work with a management consultant. He thought I wasn’t managing my projects efficiently and that I wasn’t leading my team as well as I could. I felt it was a slap in my face. I have worked here for 15 years and I have managed my department for 5 years. After meeting Kathleen from MBC and working with her I realized my boss really cared about my success! Kathleen helped me realize how I wasted time in handling my paper mail, e-mail and interruptions. I learned that I was trying to do everything myself instead of cross-training my staff. Kathleen showed me how to manage my projects so that I am proactive instead always putting out fires. Because I am more organized and less stressed, my staff has become much easier to work with and we laugh and joke now too. Working with MBC was the best thing that ever happened to me!
Team Coaching
Team coaching may include, but is not limited to two or more employees not getting along, separate sides taken with decisions, and/or employees working in silos instead of communicating openly and helping each other. The number of sessions and frequency needed is determined based upon need. An assessment is completed and a proposed plan is offered prior to beginning the sessions. Action Plans are completed at the end of each session. The MBC Strategic Performance Consultant will work with your company human resource department and the team’s department head for ensured reinforcement and follow up.
Past recipients of MBC team coaching have said…
We are operating lean and it got to the point where employees would do their job, but wouldn’t offer to help anyone else. Everyone became very protective of their own work and really didn’t seem to care about how it effected anyone else. Messages weren’t given timely and our customer service was adversely effected. MBC came in and in no time assessed the problems, made recommendations for space changes and the handling of assignments to help increase efficiency. They worked with us on how to handle conflicts and how to communicate with respect. People are actually smiling again and I haven’t lost an employee in over 12 months!
Leadership Assessment
Some call it a 360 degree appraisal, we call it MBC’s Leadership Assessment. At MBC we believe that the heart of your business success begins with your leaders. We can tell how effective they truly are by asking what they think, asking their employees what they think and asking their manager.
Five key leadership skills are assessed:
- Communication Skills
- Administrative Skills
- Interpersonal Skills
- Influence Skills
- Change Management Skills
Results are tabulated by category so that the manager can see his/her self perception compared to what his/her boss thinks, compared to his/her employees. A summary of comments are offered and a detailed action plan is developed for growth. See sample chart.
Communication Skills – Manager A
18 months after the original Leadership Survey is assessed, a follow up survey is completed to track results and long-term change.
Past recipients of MBC’s Leadership Assessment have said…
Wow! The Leadership Assessment process was a real culture shock to many of us. We never asked our employees before about what they thought, especially about how we managed them. Many of us thought this was another event that we were having to go through the motions to support. Two years later, what a difference! People are really leading their departments, employees are more involved and as a company we have grown by 25%! Shelley did an outstanding job keeping us on track. The Leadership Assessment was hard for some of us to swallow, to acknowledge our faults, but it was a really effective tool!
Online Training Reinforcement
MBC's online training reinforcement is designed to reinforce training attended to maximize your investment! The online modules are available for employees to:
- Access the online training reinforcement from any internet connection through the MBC website.
- Review main skill points offered in the training session that they attended approximately 6-12 months prior.
- Take a quiz after the review to test their knowledge.
The online training reinforcement takes approximately 20 minutes per module. It is convenient, accessible and an inexpensive way to follow up on a training initiative.
Program Development
Whether you want customization of one of MBC’s current curriculum, to develop a training program from scratch or have someone trained in your company via train-the-trainer, MBC Strategic Performance Consultants can provide you with what you need or make a referral to someone who can. Just ask.
