Program Outline
Quality customer service is all the talk, and has been for quite some time. Then why does it sometimes seem that service is poorer now than ever before? Learn why you can’t afford to lose your current customer base, how you can keep your current customers satisfied, and most importantly, learn skills that will make your service employee’s jobs easier and more enjoyable.
What will be covered:
- Building Customer Loyalty
- 10 Customer Service Goals
- How to Communicate With Customers
- Maintain Good Mental Attitudes
- Be a Good Listener
- Offer Appropriate Responses
- Telephone Guidelines
- Voice Mail Messages
- E-mail Tips
- Video Review
- Handling Complaints
- Gaining Cooperation
“…as a supervisor, this training was great! I now have consistent service expectations for all of my employees…I never realized how negative some of the things I say sound to the customer. I won’t say “you have to,” or “I can’t” anymore!
Target Audience: Great for all employees when a company is emphasizing quality customer service!
This presentation can be customized to fit the time frame for your event in keynote, breakout, half-day, or full-day format. We can also complement this topic with elements from other programs based on your overall event objectives.
Consider these complementary topics:
- Championship Teamwork: Everyone Makes a Difference
- Difficult People: Making Relationships Work
- Interpersonal Skills: Maximize Your Communication
- Telephone Skills
