Are your customers frustrated with voice mail, menu offerings and not getting their requested information timely? Are your employees frustrated with dealing with difficult people on the phone and claim they just don’t have enough hours in the day to get everything done? This workshop provides tips to increase employee efficiency on the phone, helps to make their jobs easier and stresses great service!
What will be covered:
- Managing Stressful Calls
- Effective Internal & External Skills
- Handling Difficult Callers
- Listening Effectively
- Developing Skills for Active Listening
- Taking Accurate Messages
- Speaking Clearly and Correctly
- Pronunciation and Articulation
- Improving Vocal Expression and Voice Tone
- Projecting a Positive Image
- First Impressions
- Professional Objectivity
- Attitude
- Self-Assessment
…we often take the telephone for granted. This seminar helped me see how the telephone can help me do my job better…
Target Audience: Employees who handle business transactions over the phone.
