Making Relationships Work - Program Outline
Do you work with someone who complains, someone who whines, or someone who doesn’t pull their weight? Do you have customers that are demanding and yell? This seminar is designed to provide participants throughout the organization with solid business strategies and skills to manage negativity in the workplace with real world application.
What will be covered:
- Discover Your Behavioral Style
- Identify Strengths and Limitations
- Negative Attitudes
- 5 Step Process in Handling Difficult Situations
- Understanding Difficult People and How To Work With Them!
- Case Study
Target Audience: All Employees
This presentation can be customized to fit the time frame for your event in keynote, breakout, half-day, or full-day format. We can also complement this topic with elements from other programs based on your overall event objectives.
Consider these complementary topics:
- Championship Teamwork: Everyone Makes a Difference
- Telephone Skills
- Quality Customer Service…Really!
