Why do you do the things you do? Why do your coworkers, bosses and customers act the way they do? Learn more about yourself and others in this seminar. Learn how to give and receive feedback and criticism and how to be more assertive when dealing with others. Conflict resolution skills will be taught. Become more productive and happier by improving your interpersonal skills!
What will be covered:- Aggressive, Passive and Assertive Responses
- Self Assessment Exercise
- DiSC - Personality Profile
- Feedback Skills
- Encouragement Feedback
- Developmental Feedback
- Resolving Conflict
- Video Review
- Practice
- Handling Criticism—Giving and Receiving
- Action Plan
“I have never been able to say no or tell others how I feel. With these skills, I feel I will be in more control…This has helped our team understand each other and they know how to communicate better with each other…I have a very demanding boss and this has helped me learn how to effectively deal with him. I was ready to quit before taking this course.”
Target Audience: All EmployeesRecommended Core Curriculum
This presentation can be customized to fit the time frame for your event in keynote, breakout, half-day, or full-day format. We can also complement this topic with elements from other programs based on your overall event objectives.
Consider these complementary topics:
- Championship Teamwork: Everyone Makes a Difference
- Difficult People: Making Relationships Work
- First Time Supervisor: A Fundamental Skills Overview
- Leadership Today
- Leading For Success
- Maximize Sales Through Service
- Motivating and Retaining Employees
- Quality Customer Service…Really!
